FAQ

Why Live Chat for my business?

Millions of people were using IM to interact with corporate colleagues. Live chat had also become a fixture on websites, giving customers a way to inquire about products and receive answers in real time…..

What is the ratio of website chat visitors who initiate chat?

It all depends on how you have set up the use of your live chat solution. Typically speaking, up to 15% of visitors will initiate a chat and out of this percentage we can tell from our experience that 50-60% convert into sales lead and on top of this customer will have a WOW experience

How can I ensure Sales Chat does not misrepresent my services?

This is where our strength lies. We will collectively create a personalized response solution for each of our customers during initial trail period and keep on improving the personalized responses based on your website visitors’ conversations and queries. We always welcome your input. We have a basic 3-tier script methodology i.e. Welcome, Your Business Specific Questions, and Session Closure.

How do I receive sales leads?

We send you sales lead instantaneously at the end of a chat session with your prospective customer. We provide you the category of lead i.e. Sale/Service/Complaint/Feedback, client name, contact information and his/her specific requirements from your business. You have all this information on your email, and on your cell phone. If your Smartphone is web-enabled, then it’s all seamless.

What sales conversion rate can I expect from your live chat support?

Conversion of leads depends on your ability to sell yourself. Our only service is to send you potential customers hence an opportunity for you to convert them. If your sales team call them back promptly, and are professional about the process – your chances are excellent.

Without knowing much about my business, how can you help me grow my customer base and close sales?

Our strength lies in clever engagement. Our experience has proven to ourselves that we don’t have to know as much about your business as you do – we just have to know the basics. What we do know is how to treat customers with respect, courtesy and listen to their issues/concerns/questions. Developing this bond over a chat session is a skill we are good at. If your website visitor has found their way to your site – it is most probably out of interest in what you have to offer. We use their interest, and our good manners, to get their contact info and their particular requirements from your business. Now, all that is needed from you is to call or email them back and sell them on what you’ve got!!

Do I really have 30-day free trial?

Yes, you have 30-day free trial with no obligation to pay us before or after the trial period. You can remain a customer for free, even after that. There are no monthly fees. You are only obligated to pay us if we send you a qualified sales lead through our sales lead generation solution.

Will you ask me for my credit card info or make a pre-payment for the trial?

The answer is No; we do not ask you anything. You only provide us with your desired login name and password for our customer-only login area. When your trial expires (after 30-days) you will be able to choose a subscription package and submit a payment at that time but only when you have received and are 100% satisfied with the quality of your sales leads.

How do I know the sales leads are real?

Because they will be real people, with real emails, and real numbers for you to contact. We can also provide you with their IP address and give you the location from which they communicated. We will also maintain every single conversation and you will have access to them at any time.